Our Refund Policy

Please choose carefully

We do not normally give refunds if you:

• simply change your mind, or

• make a wrong decision.

You can choose between a refund, exchange

or credit where goods:

• are faulty

• have been wrongly described

• are different from a sample shown to you, or

• do not do what they are supposed to.

Please retain your receipt as proof of purchase.

Contact the Office of Fair Trading

for more information

www.fairtrading.nsw.gov.au  Ph 13 32 20

Click here to download NSW Fair

Trading policy